Whether selling online or in brick and mortar retail, success is about the customer shopping experience. Is the environment pleasing and comfortable? Is the inventory easy to search? Are the personnel helpful and knowledgeable? Is the checkout process convenient? Is after-sale service friendly and professional?
At Extractable we help online retailers create shopping and purchase experiences that keep inventory moving while building satisfying, long-term customer relationships. From product search to product showcasing, page design, content management, shopping carts, shipping, payment, tax collection, reporting and customer support we understand the internal processes, external services and regulatory requirements of online retailing. We can help you build an online environment tailored to your customers on the front end and shrink-wrapped to your backend business systems.
Extractable's expertise in user-centered and task focused interactive design gave SanDisk the user interface necessary to drive the growth of their direct-to-consumer online sales channel, and make it a viable and measurable portion of their revenue.