How you know your intranet is working

Christian Crumlish  

June 07, 2006

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David Gammel, knowledge management guru, writes in his High Context Consulting blog (The One and Only Purpose for an Intranet):

The sole purpose for an intranet is to facilitate the work of staff in pursuit of the organization’s objectives. Nothing more, nothing less.

A good metric for this is that one of the first things that staff do when starting a project is to voluntarily create a space for it on your intranet. If the intranet is considered a prerequisite for success by staff, then you have succeeded!

I was prompted to post this after reading Nick Besseling’s rant on how stickiness is not a good goal for an intranet (I agree).

To quote a famous ubiquitous Usenet and BBS luser, “Me too!”