Extractable will be attending the Forrester’s Customer Experience Forum East in NY!
WHEN/WHERE: June 24 – June 25, 2013 in New York City, New York.
“Why Good Is Not Good Enough”
Welcome to a new, more competitive era for CX. From now on, it’s not enough to think you know your customers - you have to really know what they care about most. What's more, you’ll need to understand the critical roles that your people, processes, and technologies play in delivering a compelling experience.
At this Forum, Forrester will debut new research that reveals the drivers of customer experience quality - the factors that truly matter to customers.
We’re looking forward to networking with this year’s attendees.
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