Press Releases

SupportSoft Engages Extractable for Redesign of Corporate Web Site

San Francisco, CA, March 10, 2003 - SupportSoft, Inc., a leading provider of service and support automation software, has selected Extractable to assist them in the development of their new corporate web site. Extractable will work with SupportSoft in creating a web site that positions the company as the "thought leader" in the service and support automation category. The new web site will strengthen SupportSoft's overall marketing presence and become a more effective tool for achieving key corporate goals.

SupportSoft chose Extractable for their strong experience in corporate high tech web site design and development. Extractable will work to clearly position SupportSoft's product offerings to better serve the needs of their many existing customer profiles as well as to target newly identified customer markets. The site will allow customers and potential clients to quickly and easily segment to appropriate information. "Working with a leading company like SupportSoft reinforces our position as an experienced 'go-to' provider of web design and development expert services for the hi tech community," explained Craig McLaughlin, President of Extractable. "We are excited to be working with a company that is on the leading edge in their space."

About Extractable

Founded in 1999, Extractable is a leading web site design and web systems development firm that helps companies leverage their online presence to gain real business advantage. From web strategy and design to system integration, Extractable provides end-to-end technology solutions for top corporations. Recent Extractable clients include Visa International, Extreme Networks, Actel, and Hall Kinion. More information is available at http://www.extractable.com.

About SupportSoft

SupportSoft (Nasdaq: SPRT) is a leading provider of service and support automation software for corporate enterprises and broadband service providers worldwide. SupportSoft's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs, increase revenues and drive user satisfaction. Global 2000 companies using SupportSoft's comprehensive family of software solutions include enterprises like Procter & Gamble, Clorox, GE, Cisco Systems, Bank of America, NEC, British Telecom and Schlumberger, broadband providers like Comcast, BellSouth, and Cox Communications, OEMs and System Integrators like IBM, Sony, Siebel Systems and CSC. SupportSoft has offices and customers located throughout the world. For more information, go to www.supportsoft.com.